Refunds and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and sent in 14 days.

Late or missing refunds

If after 21 days you haven’t received, you haven’t received a refund yet, please contact us at info@artcraftlights.com.

Exchanges

We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at info@artcraftlights.com.

Returns

To return or exchange your product, you should ship your product to:


Artcraft Lights
W8720 Hunters Lane
Waterloo, WI 53594-9711.

You will be responsible for paying for your own return shipping costs for returning your item. The shipping cost included in our product prices are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach us may vary. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@artcraftlights.com for questions related to refunds and returns.

From Our Customers

I am impressed by the craftmanship and design that Clyde Filas-Mortensen puts into the urns he’s made, along with his other woodwork and projects. My mother had recently died, and I was planning to spread her ashes in some of her favorite places.  Up to that point, I had never seen any urns I liked, so I wasn’t thinking about retaining some ashes for her memorial.  That changed when I saw the Artcraft Lights urns on display during Madison’s 2023 Hill Farms Neighborhood Art Walk.  I mistook them for lanterns due to the soft LED lights and beautiful design.  After learning they could be used as urns, it made the idea of keeping my mother’s ashes a pleasing possibility, as a memorial to my mother and as an art display in my living room.

Tony Miller
Madison, Wisconsin