Refunds and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and sent in 14 days.

Late or missing refunds

If after 21 days you haven’t received, you haven’t received a refund yet, please contact us at


We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at


To return or exchange your product, you should ship your product to:

Artcraft Lights
W8720 Hunters Lane
Waterloo, WI 53594-9711.

You will be responsible for paying for your own return shipping costs for returning your item. The shipping cost included in our product prices are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach us may vary. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.

From Our Customers

The two art pieces I have are a lovely way to faintly light a dark corner of my bedroom and living room. The two way switch for softly lit or slightly brighter is appreciated. The look of the glass is in the classic Prairie design. I have the ashes of my husband in the ceramic of the larger wooden Prairie vessel. I also love the small flocked box for holding memorabilia.

Renee Peace
Auburn, Massachusetts